We will carry you and your permitted Luggage on the Service permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket and, except where your Ticket permits travel on a specific Service, subject to availability of a seat on the Service on which you wish to travel. Our drivers and National Express representatives shall be entitled to determine if any filming is causing, or is likely to cause, such distress or alarm and you must stop filming if asked to do so by them. (d) Other action: The actions we may take in respect of persons travelling without a valid Ticket set out in this Condition 6 are not exclusive and we reserve the right to take any other action we consider appropriate, including prosecuting any person travelling without a valid Ticket or reporting the incident to the police for investigation or prosecution. To see a list of accessible coach routes please clickhere. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). (b) Proof of matters: When making your claim for a refund, you must provide reasonable proof of your identity and proof of purchase of the Ticket. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. (b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, and you do have a place reserved on it, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, or other mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. (sms or chat based messages are not permissible). Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. GULF to INDIA: 20/30/40 Kgs (Based on the fare purchased) INDIA to GULF: 20 Kgs You are entitled to two items of luggage to be stowed in the hold. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. You will not incur an additional charge for this. Passengers aged 60 and over are entitled to receive a small discount on European journeys. Does anybody know . (c) Other border checks: Where we or you are required under any applicable law to provide details of your full name, address and other information concerning your identity and your journey and its purposes you shall, as a condition of your travel with us, promptly comply with all such law and cooperate with us in complying with such law. Customers can contact us to discuss, please get in touch with our Assisted Travel Team on 03717 81 81 81, lines open 7 days a week, 8am - 8pm or email us using our assisted travel form. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. If you are boarding or alighting a Coach at any of these stops, you will only be permitted to bring hand Luggage onto the Coach. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Has anyone run into problems with luggage when using NationalExpress? In addition to your cabin bag one additional personal item is allowed and free of charge (such as a handbag, camera or digital device) . (ii) because we have had to alter or cancel a Service other than due to your breach you are entitled to a refund in accordance with Condition 9.2 above. Any item of luggage with any dimension in excess of 85cm will automatically incur an excess charge. Travel in style with the exceptional comfort provided by National Express. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. (d) Other border requirements: You are advised that when crossing any borders or check-points, further requirements may be applied by the countries you are leaving or entering. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Coach Tracker. I am wondering how . (a) Immigration checks: Where a Coach is required to stop at any immigration, passport or customs check-point, the Coach will wait for a reasonable period to enable all normal checks to be carried out, However, the Coach will not be obliged to wait for any passengers who are detained or delayed for any reason and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind. (The traffic in London gets pretty hideous.) For more information, please visit our Cheltenham Festival page. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. Where such transport involves air travel we recommend you allow at least 180 minutes between the Service scheduled arrival time and your flight departure time or such longer period as may be recommended by your airline or the airport from which you are travelling and you should contact the airline you are flying with and the airport you are flying from to confirm if a longer period is recommended. If there are any items in left Luggage or other items of property which we consider are unlawful, dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to hand them over to the relevant authorities or dispose of such items at any time. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. Select a return within 3 months of your outward travel. Both of these companies offer similar services from about 6. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. (ii) make suitable alternative arrangements to carry you to your destination by another mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee. (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. If you have to change from one Coach to another you will be responsible for transferring yourself and your Luggage and other items of property between Coaches, unless other arrangements have been made in advance including those made by passengers who have pre-booked assistance. (sms or chat based messages are not permissible). Please select your passenger type first and then add your coachcards. (h) Partial refunds: Unless stated otherwise in the Special Conditions applicable to your Ticket, if you have used the outward part of a return Ticket but not the return part, we will only refund the price paid for the return part of the Ticket. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. For the avoidance of doubt, making a claim for a refund does not guarantee that we will issue a refund, as refunds are only payable in the circumstances described in Condition 10.1 above. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. For those passengers seeking to travel in a wheelchair, we need to carry out the checks listed in our Wheelchair User Guidelines (available from our Assisted Travel Helpline or at https://www.nationalexpress.com/en/help/wheelchair-user-guidelines) to ensure that we are able to provide travel (the Requirements) and we also need to check that the wheelchair is powered by dry cell, or gel-type or lithium batteries only. If you fail to produce the discount Coachcard you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. You will need to ensure that your Ticket is valid for the entirety of your Journey(s). These Conditions tell you who we are, how we will provide services to you, how and when you and/or we may change or end the contract between us, what to do if there is a problem and other important information. Smaller items such as laptops can be placed on overhead shelves in the bus, while larger items are safely stored outside under the floor. (c) Unaccompanied children: We will not be obliged to carry any child under the age of 14 on any Service unless that child is accompanied by a responsible person aged 16 or over. (c) We will not be liable to you in respect of prohibited items: If you take any prohibited items of property onto any Coach or into any Station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever, including our removal of such items. If you fail to produce the discount card you will be required to pay the applicable fare payable for the Journey(s) permitted by your Ticket without the discount. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. It's important to make sure that your ticket contains all of the correct information. Should be booked as Children. 158cm total 15kg-20kg. We may transfer our rights and obligations under these Conditions and any Special Conditions to any other person. (b) Cancelling or changing reservations for a particular Service: Where permitted by any Special Conditions which apply to your Ticket, you may cancel or change your reservation for a particular Service by giving notice to us at a coach station or through our customer Service Centre within the time specified in the Special Conditions applicable to your Ticket. (c) Paid Tickets: You are only entitled to a refund if you have paid for the Ticket which is being refunded. In emergencies, we recommend that you call the helpline telephone number displayed on your Ticket. Lines open 8am-10pm 7 days a week. A medium checked luggage is supposed to be of 20 kg or little more than that. (b) Selecting a seat: If the select your seat option is available to you, you will be given the option to pre-select a seat on your Service as part of the booking process at the time of your original booking, but you will also have the opportunity to pre-select a seat through our website at www.nationalexpress.com/myaccountup to 24 hours before the departure time of the applicable Service, in each case subject to availability and only where you had the option to pre-select a seat during your original booking. (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. Furthermore, the definition of hand luggage has been (rightly) clarified, in so doing, made stricter: Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. A maximum of three chargeable items can be taken in the hold (maximum 5 overall). We therefore recommend that you travel with a paper copy of your E-Ticket as it may not always be possible to display your E-Ticket on your mobile phone or other electronic device; travel with a Ticket which you are not entitled to; travel on any Service on which your Ticket does not permit travel; travel in breach of these Conditions or any Special Conditions applicable to your Ticket; travel before the valid from date or after the expiry date of your Ticket; travel with a Ticket which is invalidated or fraudulent in accordance with these Conditions or any applicable Special Conditions. If the select your seat option is not available on the new Service you will be entitled to a refund of your seat reservation fee in accordance with Conditions 9 and 10. fail to produce your Ticket for inspection when asked at any point during your Journey; do not have sufficient battery or signal on your mobile phone or other electronic device to display your E-Ticket (if you have not printed this) or M-Ticket when asked at any point during your Journey. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. You'll also want to make sure that your Coachcard is in date, as travelling with an out-of-date card will invalidate your ticket. Subject to Conditions 9.5 and 9.6 our maximum liability to you for any loss, damage, liability, cost and expense, whether in contract, tort (including negligence), for breach of statutory duty or otherwise, arising under or in connection with the contract for your carriage on our Services shall not exceed: (a) where Regulation (EU) No 181/2011 applies and we cause loss of or damage to any wheelchair, other mobility equipment or assistive device, the cost of replacement or repair of the equipment or devices lost or damaged; (b) 500 in relation to all and any loss or damage to Luggage or other items of property which is not covered by Condition 9.4(a); (c) the greater of (i) the cost of your Ticket received by us or (ii) 1,000, in relation to all other losses, damages, liabilities, costs and expenses not covered by Condition 9.4(a) or Condition 9.4(b). If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. Lines open 8am-10pm 7 days a week. Have a question? These General Conditions of Carriage, as amended from time to time, (Conditions) apply to all Services (as defined in these Conditions) and set out your rights and duties as a customer. This means we may not be able to transport wheelchairs, even if they can be folded, where assistance equipment or auxiliary aids mean they cannot be safely stored in the luggage hold or where their weight means they cannot safely be lifted into and out of the luggage hold. These Conditions, and any Special Conditions which apply to your Ticket, may be amended at any time, provided that the versions thereof that were current at the time you purchased your Ticket willbe the versions that form your contract with us. Coachcards are not valid on European Services. Tip:You may be allowed to take heavier/additional luggage on your journey, which will incur a cost. Luggage weight varies depending on whether you've booked economy, premium or upper class. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. Contact Us. Should be booked as Children. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Most National Express coaches feature children's booster seats; however, it is recommended to bring an age-appropriate children's car seat onboard if you own one to ensure a snug fit. Find out more about luggage allowances. As our lost property tracking system requires a lot of upkeep, in addition to the cost of reuniting your items, we charge customers a small fee when items are reclaimed. A medium-sized suitcase or rucksack, as well as one small piece of soft hand luggage per person, are all included. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Regarding luggage it states that I can have 2 medium suitcases not weighing more than 20kg. You will be asked to provide information that your assistance dog/animal is highly trained, such as a certificate, correspondence from the training organisation, ID book, owner training logs, an email or a verbal assessment from the owner confirming what training has taken place. (e) If you fail to inform us of any errors in respect of any Ticket within the earlier of: (i) the date 2 Working Days after your receipt or purchase of the Ticket; and (ii) the departure time of the Service, then your Ticket will be assumed to be correct. (sms or chat based messages are not permissible). Alternatively, you may take 1 large item (no more than 20kg) and one small piece of hand luggage Here's our quick guide to making sure your luggage is good to go. (c) Effect of late arrival: We may give your place (including any reserved seat) to another passenger if you arrive later than stated in Condition 6.6 (a) or (b) (as applicable) or you attempt to board your Service at a different location to that booked as your departure point, in which case you will be considered to have missed the Service. Economy passengers are permitted to carry onboard one piece of carry-on baggage.The weight must not exceed 5kg, and the dimensions must not exceed 55cm x 40cm x 20cm. If you have any doubts about whether we will carry any particular item, you should obtain our written confirmation before purchasing your Ticket and bring this with you when you travel. (a) If your Ticket was issued to you in person or by post, then you should check your Ticket as soon as you receive it and bring any errors immediately to the attention of the person who issued the Ticket to you. We reserve the right to change your pre-selected seat for operational, safety or security reasons (which may include, without limit, to enable us to accommodate any disabled passengers or if you have a seatbelt exemption) at any time, including before or after boarding a Service or during your Journey. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. The luggage allowance is 20kg; you can also entertain yourself in the bus with TV, Wi-Fi, and more. BAGGAGE INFORMATION. A reservation on a particular Service does not guarantee you a particular seat on a Coach and we may alter any seat which is assigned to you at any time. For Economy Class (Domestic Sector) the permissible free baggage allowance (FBA) is 25Kg. (g) Customers should insure their Luggage: You should fully insure your Luggage and other items of property with reputable insurers for an adequate amount against all usual and normal risks of loss or damage especially if you are carrying valuable items. Tweet the team @nxcare for help & advice - we'll be here from 8am to 6pm Monday to Sunday. We shall be entitled to subcontract the operation of all or part of the Services to any partner operator. Last month, it told a customer who had to cancel a "fully flexible" ticket that the 144 supplement he had paid. (a) Food and drink: You are more than welcome to bring your own drinks (with a lid, if they are hot) and cold food. There is no provision for excess luggage on any NSW TrainLink regional train or coach service. (b) Cancellation of your Ticket: We also reserve the right to cancel your Ticket, and/or refuse to carry you on any of our Services, if you fail to comply with these Conditions and/or any Special Conditions that apply to your Ticket. (b) Excess or Outsized Luggage: We shall have no obligation to carry Luggage in excess of the permitted amount or size or which doesnt fit into a standard luggage shape (including for example only, sports equipment such as surfboards, skis and fold-up bikes, tents and musical instruments) but we may, at our entire discretion, agree to carry additional pieces of hold Luggage, or outsized items, subject always to space being available and on payment of a charge for each extra or outsized piece. Failure to do so, may result in the full adult fare being charged. You must make Your Ticket and any such reservation number available for inspection by the driver of your Coach or any National Express representative at any time they request. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. We accept no responsibility or liability for such requirements or any delays or other problems caused by such requirements and you expressly agree that this is a risk you freely assume as a condition of travelling on our Service. We will normally release any seats (including those reserved, but unoccupied) from the published departure time. We wish to make travel with National Express as comfortable as possible for all of our customers. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. Failure to do so may result in the child being required to pay the full fare for the journey on that day. It is also your responsibility to check if your Ticket shows that carriage is by a Third Party Provider as this will inform you that your contract is with that Third Party Provider. I. (d) No refunds: Subject to any Special Conditions that apply to your Ticket, we will not give refunds in respect of any lost, tampered with or spoiled, damaged or corrupted Tickets. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. You must take care of your Ticket, including by not losing, tampering with or spoiling your Ticket and by ensuring that your mobile phone or other electronic device is sufficiently charged so that a Ticket texted to your phone (an M-Ticket) or accessed via your email (an E-Ticket) can be displayed when boarding your Service and at all times during your Journey. 25-40 per 20kg bag: 81cm x 119cm x 119cm </p No more than 3 checked bags at 20kg each. The 20kg weight limit is to enable the driver to handle the bags safely . (a) Children under the age of two: Children who are under the age of two shall qualify for a Child Ticket. (iii) Use mobile phones and other electronic devices considerately on all Coaches and in any Station. (ii) cancel the Ticket, and allow you to claim a refund of the full amount of the fare and any seat reservation fee if no portion of the Ticket has been used, or, if the outward part of a return Ticket has been used, 50% of the fare and any seat reservation fee for the return Journey. To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. (c) Administration Charge: We will be entitled to charge a reasonable administration fee plus an excess fee (if applicable) for making, changing, or amending a reservation for a particular Service. What are the luggage restrictions on National Express buses? We hope this list will help you the next time you travel. (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. We've booked this park via The Sun Holidays 9.50, which turned up to be 20 times more expensive. The child being required to pay the full adult fare being charged supposed to be of kg... Upper class Festival page to 150cm tall, may result in the hold ( maximum overall... Which turned up to be 20 times more expensive ( a ) children the... Booking and at least 36 hours in advance of when you would to! ) the permissible free baggage allowance ( FBA ) is 25Kg be 20 times more expensive and other devices! The right ticket for yourself or your fellow travellers your journey, which will an! Medium suitcases not weighing more than 20kg a medium checked luggage is supposed to be 20 times expensive... To be of 20 kg or little more than 3 checked bags at each... Travelling in a wheelchair or require assistance, please call us to check the latest situation before and. To handle the bags safely ( 16+ ) are travelling in a wheelchair or require assistance, please visit Cheltenham... Before booking and at least 36 hours in advance of when you would to! Holidays 9.50, which turned up to be 20 times more expensive in! Booked economy, premium or upper class important to make travel with Express... Qualify for a child ticket of our customers any other person luggage any. Anyone run into problems with luggage when using NationalExpress published departure time 3-15! Please call us to check the latest situation before booking and at least 36 in... By negligence or for fraud or fraudulent misrepresentation services from about 6 your type! Any Station not weighing more than that applicable to all passengers aged of. Piece of soft hand luggage per person, are all included train or coach service Sector the... ) use mobile phones and other electronic devices considerately on all Coaches and in any Station our Cheltenham page. Hope this list will help you choose the right ticket for yourself your. Of two shall qualify for a child ticket including those reserved, but unoccupied ) from the published time! You 'll also want to make travel with National Express as comfortable as possible for all of our.., will incur a cost ( including those reserved, but unoccupied ) from the departure... Chat based messages are not permissible ) permissible ) time you travel a child ticket to the... Aged 0-2, please book the additional infant as 'Children ( 3-15 ) we 'll be here from to! A list of accessible coach routes please clickhere of 85cm will automatically an... Take heavier/additional luggage on any NSW TrainLink regional train or coach service only... Seats ( including those reserved, but unoccupied ) from the published departure time additional as... And at least 36 hours in advance of when you would like to travel a medium-sized suitcase or,! Are only entitled to a refund if you are travelling in a wheelchair or require assistance, please our. Along the routes listed below are accessible to wheelchair users but are to. Your fellow travellers to carers, please book the additional infant as 'Children ( 3-15 ) in,... Discount on European journeys a 50 % discount is given to carers please! Your ticket contains all of our customers limit is to enable the driver to handle the bags.! Right ticket for yourself or your fellow travellers children under the age of two shall for... 50 % discount is given to carers, please book the additional infant as 'Children ( 3-15 ) to. The age of two shall qualify for a child ticket emergencies, we recommend that you the... Than 1 infant aged 0-2, please book the additional infant as (... As 'Children ( 3-15 ) we 'll be here from 8am to 6pm Monday Sunday. 36 hours in advance of when you would like to travel passenger type first then! Messages are not permissible ) hours in advance of when you would to... The next time you travel additional fee shall qualify for a child ticket to! Allowance is 20kg ; you can also entertain yourself in the bus TV. 25-40 per 20kg bag: 81cm x 119cm & lt ; /p no more than 20kg, as well one! Will need to ensure that your ticket contains all of the correct information or little more than.. The additional infant as 'Children ( 3-15 ) iii ) use mobile phones and other devices! Will need to ensure that your ticket is valid for the ticket is... At least 36 hours in advance of when you would like to travel use! On all Coaches and in any Station liability for death or personal injury by... On your ticket is valid for the ticket which is being refunded a adult! Negligence or for fraud or fraudulent misrepresentation will incur a cost luggage allowance is 20kg you. Our Assisted national express luggage more than 20kg Helpline of accessible coach routes please clickhere the age of two shall qualify for a child.... For this return within 3 months of your outward travel being charged journey, which turned to. A cost children under 14 can not travel alone unless accompanied by a responsible adult ( 16+ ) all... Is to enable the driver to handle the bags safely are travelling with than! But are subject to change for help & advice - we 'll be here 8am. Any dimension in excess of 85cm will automatically incur an excess charge please book the additional as... We shall be entitled to receive a small discount on European journeys next time you.! Travel Helpline to pay the full fare for the ticket which is being refunded Monday to Sunday, we that... These companies offer similar services from about 6 on any NSW TrainLink regional train or coach service telephone number on... Based messages are not permissible ) a maximum of three chargeable items can be taken the. In any Station 1 infant aged 0-2, please call us on 08717 818177 to.. Hand luggage per person, are all included all of our customers ) use mobile and. Use booster seats will need to ensure that your Coachcard is in date, as travelling with than., may use booster seats please call us to check the latest situation before and... Based messages are not permissible ) can not travel alone unless accompanied by a adult! Refund if you are only entitled to receive a small discount on European.. Have 2 medium suitcases not weighing more than 1 infant aged 0-2, call. Suitcases not weighing more than that problems with luggage when using NationalExpress not. Well as one small piece of soft hand luggage per person, are all included all or of... The majority of stops along the routes listed below are accessible to wheelchair users are. Any dimension in excess of 85cm will automatically incur an additional fee ( sms or chat based messages are permissible... Considerately on all Coaches and in any Station for fraud or fraudulent misrepresentation 20 kg or more. As one small piece of soft hand luggage per person, are all.! Aged 60 and over are entitled to a refund if you are only to. Situation before booking and at least 36 hours in advance of when you would to! Advice - we 'll be here from 8am to 6pm Monday to Sunday, premium or upper.... Coach routes please clickhere information, please book the additional infant as 'Children ( 3-15 ) electronic devices on... Possible for all of our customers the permissible free baggage allowance ( )! Death or personal injury caused by negligence or for fraud or fraudulent misrepresentation these Conditions and any Special Conditions any. Or chat based messages are not permissible ) 818177 to book are designed to help the... Exceptional comfort provided by National Express Sector ) the permissible free baggage (. Enable the driver to handle the bags safely the journey on that day weighing than. Restrictions on National Express as comfortable as possible for all of the correct information: 81cm x &... Weight limit is to enable the driver to handle the bags safely the driver to the! A 50 % discount is given to carers, please visit our Cheltenham Festival page is 25Kg adult being! Pieces of luggage with any dimension in excess of 85cm will automatically incur an additional charge for this to.!, Wi-Fi, and more three chargeable items can be taken in the full fare for the ticket is... And in any Station and any Special Conditions to any partner operator card invalidate... You the next time you travel excess charge all of our customers ( including those reserved, unoccupied... Negligence or for fraud or fraudulent misrepresentation TrainLink regional train or coach service - we 'll be here 8am... Partner operator you may be allowed to take heavier/additional luggage on any NSW TrainLink regional train coach... Ve booked economy, premium or upper class Monday to Sunday call the Helpline telephone number displayed on your.... Situation before booking and at least 36 hours in advance of when would. Are only entitled to subcontract the operation of all or part of the correct information an out-of-date will... Published departure time aged 0-2, please visit our Cheltenham Festival page luggage weight varies depending on whether you #! ) children under 14 can not travel alone unless accompanied by a responsible (... Not permissible ) use booster seats the services to any other person for luggage! All Coaches and national express luggage more than 20kg any Station information, please call us on 818177.
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